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Returns & Exchanges

For immediate assistance, please call us at 401-467-3952.

EXTENDED HOLIDAY RETURN & EXCHANGE POLICY
Please note, purchases made after November 1st can be returned or exchanged until February 1st. So, take your time, shop early, and enjoy the season knowing we’ve got you covered.

Click Here to Request a Return or Exchange 

CHECKOUT+ Hassle-Free Returns & Protection

CHECKOUT+ gives you peace of mind by protecting your purchase every step of the way. When you opt-in at checkout, you get:

    • ✔ Free returns & exchanges – No-cost returns or exchanges on eligible items if you're not completely satisfied.
    • ✔ Package protection – If your package is lost, stolen, or damaged, we’ve got you covered.
    • ✔ Easy return portal – No hassle, no back-and-forth—just a few clicks to submit your return.

If you don’t opt-in for CHECKOUT+, you can still return items, but you’ll be responsible for purchasing your own return shipping label. Additionally, lost or stolen packages will not be eligible for a refund or replacement.

Returns & Exchanges Policy

We want you to love your Air & Anchor pieces as much as we loved making them. If something isn’t quite right, we’re here to help. We gladly accept returns for full-priced items purchased online for a refund, exchange, or store credit within 30 days of delivery.

What You Need to Know:

  • Gifted Items: To process a return or exchange, we’ll need proof of purchase—either the original order number or the original customer's account information.
  • Item Condition: Returned items must be in their original condition, with no signs of wear or damage.
  • Packaging: Items must include all original packaging.
  • Sets: Items sold as sets must be returned together. Individual pieces from a set aren’t eligible for return or exchange.
  • Final Sale Items: Engraved items, Last Call products, Give a Cuff products, custom-made or one-of-a-kind items, and gift cards are final sale and cannot be returned or exchanged.

Return Shipping:

  • Shipping Fees: Original shipping fees are non-refundable.
  • With CHECKOUT+: Your return shipping label is included, allowing you to return or exchange any eligible item(s) for free.
  • Without CHECKOUT+: You are responsible for purchasing your own return/exchange shipping label(s). 
  • ⚠️ Please note: If an item is lost, stolen, or damaged during the return process, and you did not opt-in for CHECKOUT+, we will not be able to provide a refund or exchange.

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