FAQs
The Brand
We're not here to make just anything—we’re creating products with heart, built to stand the test of time. Air & Anchor is about reviving American craftsmanship, honoring our roots, and making things that carry stories only time can tell. No shortcuts, just real, timeless craftsmanship.
Rooted in Rhode Island—where jewelry-making runs deep in our veins—we craft pieces that honor the hands that shape them, the traditions that keep them alive, and the stories that connect us all. Each creation blends the artistry of yesterday with a fresh, modern edge. They carry the weight of the past while carving a path into the future.
At Air & Anchor, we’re not just making things—we’re making things that matter. It’s not just about creating a product; it’s about creating purpose. Designing pieces that reflect where we’ve been, where we’re going, and who we are. Here’s to enjoying the sh*t that matters: craftsmanship that endures, authenticity that cuts through, designs with meaning, and quality that never lets go. Because the things that truly matter are worth making right—and we’re here to make them last.
We don’t just make jewelry. We’re reviving a factory, a craft, a way of doing things that was almost lost.
Right here in Rhode Island. In our family’s factory—once quiet, now buzzing again. The same place Rachel grew up. The same place our kids run wild.
We design it. We make it. On machines older than us, with hands that still remember how it’s done.
Because bringing American craftsmanship back to life isn’t just part of the story.
It is the story.
We reuse vintage stones and crystals straight from our factory archives—some of them over 30 years old. Because of their age, we can’t guarantee their exact makeup or that they meet current standards like Prop65 or CPSC.
The Cuff Keeper
We get it—it can seem a little tricky at first. But that’s by design. It’s meant to be strong. Secure. Not just pop open when the wind blows. Once you get the hang of it, it’s easy. Promise.
Here's how:
Step 1: Start with the Cuff Keeper in the closed position. Logo facing you.
Step 2: Grasp the small tab and slide it up—you’ll feel a little spring inside.
Step 3: While still sliding the tab up, rotate it to the left, toward the word AIR. That’s when it’ll start to open up.
Step 4: Once you’ve added your charms, simply rotate the tab back to close it, and listen for the click—that’s the sound of it locking securely into place.
Need a visual? Check out this video to see how it's done.
Care Instructions
Stainless Steel Care:
Stainless steel is known for its durability and resistance to tarnishing, rust, and corrosion, making it low-maintenance. However, to keep your stainless steel jewelry looking its best:
- Cleaning: Use mild dish soap (like Dawn), warm water, and a soft cloth to clean your jewelry. After cleaning, dry thoroughly with a soft cloth to avoid water spots.
- Avoid Chemicals: Keep your pieces away from harsh chemicals like bleach, detergents, and chlorine, as they can cause discoloration or damage over time.
- Water Exposure: While stainless steel is water-resistant, it's best to remove your jewelry before swimming or showering to prevent long-term exposure.
- Storage: Store your stainless steel jewelry separately in a box or pouch to avoid scratching or damage from friction.
PVD Coated Jewelry Care
If your jewelry features PVD (Physical Vapor Deposition) coating, keep in mind that while the coating adds durability and a beautiful finish, it can wear over time if exposed to harsh conditions.
- Avoid Harsh Chemicals: PVD coatings can be damaged by strong chemicals, so avoid exposing your jewelry to cleaning agents or perfumes.
- Clean Gently: Use a soft cloth to wipe your jewelry clean, and store it in a cool, dry place when not in use to maintain the integrity of the coating.
Charm Care:
Charms are meant to be worn and loved. To keep them looking their best:
- Avoid prolonged exposure to chemicals, moisture, and rough surfaces.
- Clean with a soft cloth and store in a dry, cool place when not in use.
- When stacking or layering, be minful of friction between pieces.
Sterling Silver Jewelry Care:
Our Sterling Silver jewelry is designed to last, but like all precious metals, it will naturally tarnish over time. To keep your pieces shining for years to come:
- General Care: Sterling silver jewelry is best worn regularly. The oils from your skin will naturally help clean the silver and keep it looking shiny.
- Water & Chemicals: Avoid wearing your jewelry while swimming, bathing, or cleaning to prevent exposure to chlorine and bleach. If your jewelry gets wet, rinse with warm water and mild soap, then dry immediately with a soft cloth.
- Discoloration: It’s normal for sterling silver to develop a patina over time or cause skin discoloration, especially if worn in humid environments or with lotions and perfumes. This is a natural reaction and can be easily cleaned with a polishing cloth or mild soap and water.
- The Mark of Sterling: If you notice a green mark on your finger after wearing your new ring, don’t worry — it’s a harmless and common chemical reaction. It usually only happens once, as your skin adjusts and the metal forms a natural barrier over time. Regular cleaning and drying after wear can help prevent it altogether.
- Cleaning: Use a soft microfiber cloth to gently wipe away dirt or restore shine. For stubborn tarnish, a professional sterling silver cleaner can help. Avoid using liquid cleaners or polishing cloths, as they can damage delicate pieces.
- Storage: When not in use, store your sterling silver jewelry in a cool, dry place. A zip-top plastic bag works great to reduce tarnishing, or you can store it in a jewelry box with a tight-fitting lid.
Our mugs are built to last—but like anything you love, they deserve a little care. They're dishwasher-safe, but hand washing will keep them looking their best over time. Microwave safe, too.
Boards get messy—no big deal. Just wash with warm, soapy water and dry immediately. Never put your board in the dishwasher or soak it; too much heat or water will warp the wood. If it’s getting dry, rub in a bit of food-safe oil with a soft cloth to keep it conditioned and looking its best.
Made from tough waxed canvas, this apron is built to take a beating. Spot clean with a damp cloth and mild soap when needed—no machine wash, no dry clean. Let it air dry. Over time, wear and marks will tell your story. That's kind of the point.
Ordering
We accept most major payment methods, including Visa, Mastercard, American Express, Discover, Amazon Pay, PayPal, Afterpay, Shop Pay, Apple Pay, Google Pay, and Venmo.
Want to use Afterpay? Just keep going through checkout until you reach the payment section—Afterpay will be listed there.
Using Shop Pay? If you're logged into Shop Pay, scroll to the bottom of the page and click “Check out as guest” to see all available payment options.
We move fast around here—like, really fast—so once your order is placed, there’s a good chance it’s already being packed up. We can not guarantee we can make any changes after the order has processed, but give us a call at 401.467.3952 as soon as you can, and we’ll do our best to catch it in time.
Right when you place your order. Your card is charged at checkout so we can get moving on your order ASAP.
We take pride in how we package every order—it’s part of the experience. Each piece comes individually packaged and ready to gift, no extra steps needed. Prices are never included in the shipment, and if you want to include a note for someone special, you can add it during checkout.
We may place limits on the number of items you can purchase per order, per person, or per household. This could apply if you’re using the same account, credit card, or billing/shipping address for multiple orders. If that happens, we’ll notify you directly.
Additionally, we reserve the right to limit or refuse sales to resellers or dealers who intend to purchase items for commercial resale. Our goal is to ensure our pieces are being enjoyed by those who truly value them!
If something’s not working with PayPal at checkout, you can reach out to them directly at 1-888-221-1161. Still stuck? We’re happy to help—just shoot us a note at customer-service@airandanchor.com
Shipping
We ship everywhere in the USA—including Alaska, Hawaii, and Puerto Rico (just note that delivery times to those areas may take a little longer).
We also ship to Canada, with the exception of French-speaking provinces due to packaging and language requirements we’re not currently set up for.
We also offer international shipping! If you're outside the US, reach out to us at customer-service@airandanchor.com and we’ll work with you to figure out shipping rates and timing.
We offer three shipping options at checkout:
- Standard USPS (up to 7 business days)
- UPS Ground (up to 5 business days)
- UPS Priority (2 business days).
Please note: Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
*UPS Priority orders placed before 2pm EST Monday through Friday will ship the same day. Any order placed after 2pm or over the weekend will process the next business day.
Yes, we do—but only through USPS. UPS doesn't deliver to P.O. Boxes (their rule, not ours). Just choose USPS at checkout and you’re all set.
There are two parts to the timeline: processing time and shipping time.
Most orders are processed and shipped within 1–2 business days, but during high-volume times, it may take up to 5 business days. We don’t ship on weekends or holidays.
Once your order is picked and packed, the delivery time depends on the shipping method you select at checkout:
- Standard USPS: Up to 7 business days
- UPS Ground: Up to 5 business days
- UPS Priority: 2 business days
If you choose UPS Priority and place your order before 2PM EST (Monday–Friday), it will ship out that same day. Priority orders placed after 2PM or on weekends will ship the next business day.
We ship everything from our factory in Rhode Island—so if you’re nearby, your package might arrive even faster. If you’re in Alaska, Hawaii, or Puerto Rico, delivery could take a little longer.
You’ll get a shipping confirmation email as soon as your order is on its way. Tracking info may take 24–48 hours to update.
Please note: We don’t ship on weekends or holidays, and delivery dates can shift due to weather or carrier delays.
Sometimes tracking numbers are recycled or show inaccurate updates early on. If your order was just placed, it’s still being processed. You’ll get a shipping confirmation email with the correct tracking info once it ships.
Unfortunately, we can’t split one order to ship to multiple addresses. If you’d like items sent to different locations, you’ll need to place a separate order for each address.
Saturday delivery isn’t something we can guarantee—it depends on the carrier and your location. USPS may deliver on Saturdays, but it’s not always consistent. If timing is tight, reach out (before you place your order) and we’ll see what we can do to help.
We process orders quickly, so there’s only a short window to make changes. If you need to update your shipping address, reach out to us as soon as possible at 401.467.3952. We’ll do our best to catch it before it ships, but can not guarantee it.
*Please note: If the wrong address was entered at checkout and the package is delivered to the incorrect address, we are not responsible for re-shipping or refunds.
Returns
At Air & Anchor, we want you to love your pieces as much as we loved making them. If something isn’t quite right, we’re here to help. We gladly accept returns for full-priced items purchased online for a refund, exchange, or store credit within 30 days of delivery.
What You Need to Know:
- Gifted Items: To process a return or exchange, we'll need proof of purchase—either the original order number or the original customer's account information.
- Item Condition: Returned items must be in their original condition, unworn, and free from signs of wear or damage.
- Packaging: Items must be returned with all original packaging included.
- Sets: Items sold as sets must be returned together. Individual pieces from a set cannot be returned or exchanged.
- Final Sale Items: Engraved items, Perfectly Imperfect Collection, Last Call products, Give a Cuff products, custom-made or one-of-a-kind items, and gift cards are final sale and cannot be returned or exchanged.
Return Shipping:
- Shipping Fees: Original shipping fees (from us to you) are non-refundable.
- With CHECKOUT+: Return shipping is free! Your return shipping label is included for eligible items.
- Without CHECKOUT+: You are responsible for purchasing your own return/exchange shipping label.
⚠️ Important: If an item is lost, stolen, or damaged during the return process, and you did not opt-in for CHECKOUT+, we will not be able to provide a refund or exchange.
Need help?
We’re here to make things easier for you!
Give us a call: 401.467.3952 (Monday–Friday, 8:30 AM–5:00 PM EST)
or Email us: customer-service@airandanchor.com
We've made is super easy! Click HERE to start a return or exchange.
Checkout+ by Redo
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for FREE.
If you opt out at checkout, you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
In addition, when you purchase this protection, you are protected from shipping loss or damage according to our Shipping Policy. If you choose to opt out, you will not have this additional coverage in the instance your package is lost or damaged.
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
- Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
If you insured your order with Redo at checkout, you can submit a claim HERE.
Other
You can contact us through our contact page! We will be happy to assist you.
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