FAQs
Why It's Important
You know those moments when you are running from one thing to the next and your literally in a crazy state not knowing which way is up? For most that is always, but there are these moments where if you were 500 feet in the air you would would be able to see it and want to capture it with a camera. Its those moments we work hard to enhance with our products or remind you to STOP! and take it all in. We believe those moments happen more than most think and we want you to enjoy them, as they become some of the most special and impactful things in your life.
For us its important to know the names of the people who make the product you love so much! Almost all of our products are made right here, in the USA. The majority are actually created in our home state of Rhode Island. Whether in our own factory or with our partners, we make sure we are doing it right.
Our Give a Cuff fundraising product is designed here and created with a partner in India. They are a woman owned and predominately woman staffed business. So not only are you creating moments for those you fundraise for, your creating moments upstream to empower these women in their hometown!
When it comes to our vintage components in our re-imagined designs we can’t guarantee the makeup of those pieces as it relates to nickel, lead, etc. It may not meet the standards of Prop65 or CPSC. Many of these pieces are over 30 years old and have finally found a home with us at Air & Anchor! We do our best to reuse and not abuse when possible.
Opening the Cuff Keeper Necklace
Here’s how to open your Cuff Keeper in three simple steps:
1) Lift the center tab (with our logo) upwards towards the hole at the top.
2) Rotate outer ring until gap becomes visible.
3) Add charms and close to secure. Read our blog here to visually see how to open it.
Care Instructions
Forever 925 Jewelry Care:
Our Sterling Silver jewelry is made to live in, but it will tarnish naturally and a little love goes a long way when it comes to maintaining the life of your pieces. We recommend:
- Do your best to not wear while swimming, bathing, doing dishes or cleaning, but if you do, make sure you rinse with warm water + mild soap, and dry immediately.
- Do not expose to bleach, chlorine, or extended time in water.
- When you want to clean your jewelry use a very soft cloth or microfiber cloth (like a sunglass cloth) to wipe away any dirt. You’ll be surprised by how much your pieces will polish back up to their original shine but please take special care when cleaning- our fingers are so much stronger than we realize when applying pressure on small, hard-to-reach areas.
- Wear your sterling silver frequently- the oils in your skin will “clean” the sterling silver every time you wear it.
- Do not use liquid cleaner and avoid sterling silver polishing cloths.
- On the rare days you decide not to wear your piece, store in a cool dry place- may not be the prettiest option, but plastic zip-top bags are the best container to use to store your jewelry. A jewelry box with a tight-fitting lid is also a great option.
Stainless Steel Care:
Stainless Steel is a durable metal that is loved for being low maintenance since it is corrosion, tarnish and water resistant. Ensure the longevity of your Stainless-Steel pieces with these basic care instructions:
- Keep it easy on yourself- the simplest way to clean your stainless-steel jewelry is with a mild dish soap (like Dawn), warm water and a soft cloth. Once you’ve thoroughly cleaned off your jewelry, make sure you dry completely.
- Keep your pieces away from chemicals like bleach and detergents. Regular exposure to them can cause discoloration
- Stainless-steel is water resistant, not water-proof. The less exposure to water, the better. Therefore, we recommend you remove your jewelry before swimming or showering if your looking to keep it looking its best.
- Store your stainless-steel jewelry separately in box or pouch, to avoid scratching.
Trend Jewelry Care:
Our brass jewelry is plated in silver, gold, or hematite. It is very possible that over time from continuous wear, plating will fade, which is unavoidable over the lifetime of any plated jewelry and metals may tarnish over time due to oxygen and natural body oils. Tarnishing is not a manufacturing defect and may be due to reactions in your skin. Because of this, we recommend the following:
- Apply cosmetics, hair products, lotions, perfumes and powders before layering on your jewelry.
- Remove your pieces before showering, swimming, sunbathing, and exercising.
- Prevent damage and breakage by removing your jewelry at bedtime.
- To reduce tarnishing, store jewelry in a sealed bag or box in a dry, dark, cool place.
- Use a mild soap and water if you need to clean your jewelry. Always make sure to completely dry your jewelry after cleaning. Please note- this will not remove previous tarnishing.
These mugs are pretty hardy, made with white stone clay but just like any dishware be kind. You can totally go the hand-washing route or throw it in the dishwasher your call. Throw is a figure of speech (place it in the dishwasher).
Got your board a bit sloppy did you? No worries, nothing a little soapy water can't clean up. Whatever you do, DO NOT PUT IN DISHWASHER! That hot bubble bath will certainly do some damage to this masterpiece. Natural oils are always good, so if its used often should be all set. If you feel the need, you could also rub in a little cooking oil with a rag on to this bad boy.
So you got your hands on one of the most baddass aprons out there, congrats! That means your super creative, whether in the kitchen or the shop. Now, what are you going to do when you decide to leave some of your rad work on your apron? Well you can dust it off with your hand and remember that moment when your back doing your magic, nice little reminder. Or if you want, little spot washing always works. Some soap and water and let it dry. We made these babies with some of the toughest waxed canvas out there, even our pockets are water repellent! Wax fabrics have been successfully used for many years without washing but we all know its nice to keep things clean....ish.
Ordering
AIR & ANCHOR accepts most major credit cards including VISA, MASTERCARD, American Express, Discover, AmazonPay, Paypal and AfterPay.
To use Afterpay you must continue the checkout process until you reach payments. There you will find all payment options including Afterpay.</p><p>If you are currently using ShopPay and logged in, you must go to the bottom of the page and click "check out as guest" to see all other payment options.
We try and be lighting fast when it comes to your order. Because of this, orders are processed as quickly as possible, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1.401.467.3952 and we will make every attempt to honor your request.
You place the order, we charge the credit card, simple as that.
All of our jewelry is packaged in an AIR & ANCHOR box. Our charms and other small accessories are packaged in an AIR & ANCHOR envelope. You are welcome.
AIR AND ANCHOR reserves the right to limit the quantity of items purchased per person, per household or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will notify you should such limits be applied.
AIR AND ANCHOR also reserves the right, in its sole and absolute discretion, to prohibit sales to dealers or resellers. Reselling is hereby defined as purchasing or intending to purchase any product(s) from AIR AND ANCHOR for the purpose of engaging in a commercial sale of that same product(s) with a third party.
If you are experiencing trouble checking out using PayPal as your payment method, please reach out to PayPal directly at 18882211161 for assistance or AIR & ANCHOR info@airandanchor.com.
Shipping
We ship everywhere in the USA.
Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
If you are looking to ship outside of the US please contact us so we can work together to accommodate!
We have two shipping options at checkout. Standard Shipping (up to 7 days) and Priority Shipping (2 day).
Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
*Priority orders placed before 2pm EST M - F will ship the same day. Any order placed after 2pm or over the weekend will process the next business day.
Yes, we currently ship to Canada through our store. In our shipping section, change country to Canada and fill out all applicable information for delivery and it will estimate shipping on the next page.
In addition, we are happy to accommodate other international shipments, just reach out to info@airandanchor.com and we will do what we can!
Yes, we do But only via USPS, as UPS does not deliver to P.O. Boxes
Orders are typically processed within 24 - 48 hours but can take up to 5 business days because we do not ship on Saturday and Sunday. We offer 2 shipping options - Standard Shipping: 7 - 10 business days, Priority Shipping: 3 - 5 business days.
You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 24-48 hours for your tracking number to update with USPS.
Please keep in mind delivery dates may change due to inclement weather conditions or holidays.
Orders will not be shipped on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Independence Day
- Victory Day (2nd Monday in August)
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Most of the time, this will not occur. But in some cases your trcking number will reflect so confusing information on desitantion, delivery, etc. Unfortunately, USPS recycles tracking numbers and doesn't reissue new ones all the time. When the label is created at our facility it will reflect old shipment informaiton from a previous order from another company (crazy we know). Having said that, it is the correct tracking number (once USPS scans into their system) you should see the correct info. This could take 24-48 hours to update.
At this time, we cannot ship to multiple addresses in one order.
AIR AND ANCHOR does not offer Saturday delivery at this time.
Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 401.467.3952 and we will make every attempt to honor your request.
Returns
You sure you are not in love with it? Well, we want you to be completely happy with your purchase. If for any reason you are not satisfied please return the item(s) to us within 30 days of the purchase or order delivery date for a refund (less shipping charges). The returned item must be unworn/unused. Website orders cannot be refunded at authorized resellers.
Please note that Clearance Sale and Give a Cuff items are not eligible for return.
We will send you an email as soon as your return has been received and is processed. Please provide your full name, mailing address, email, order number and instructions / reason for return. For any additional questions, please email us at customerservice@airandanchor.com.
AIR AND ANCHOR does not provide pre-paid shipping labels for returns but we recommend using a trackable and/ or insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
Air and Anchor, LLC
115 Pettaconsett Ave
Cranston, RI 02920
Our Give a Cuff program is all about fundraising for the things that matter to you. What you fundraise for is all up to you. It can be a charity you support, a little league baseball team, a school trip, etc. If you care about something, you can fundraise for it!
As long as you agree that the custom cuffs will be used strictly for lawful endeavors.
Since Give a Cuff products are completely custom, they are final sale products
Route
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
- Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Other
You can contact us through our contact page! We will be happy to assist you.
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