FAQs – Air and Anchor

You know those moments when you are running from one thing to the next and your literally in a crazy state not knowing which way is up? For most that is always, but there are these moments where if you were 500 feet in the air you would would be able to see it and want to capture it with a camera. Its those moments we work hard to enhance with our products or remind you to STOP! and take it all in. We believe those moments happen more than most think and we want you to enjoy them, as they become some of the most special and impactful things in your life.

For us its important to know the names of the people who make the product you love so much! Almost all of our products are made right here, in the USA. The majority are actually created in our home state of Rhode Island. Whether in our own factory or with our partners, we make sure we are doing it right.

Our Give a Cuff fundraising product is designed here and created with a partner in India. They are a woman owned and predominately woman staffed business. So not only are you creating moments for those you fundraise for, your creating moments upstream to empower these women in their hometown!

When it comes to our vintage components in our re=imagined designs we can’t guarantee the makeup of those pieces as it relates to nickel, lead, etc. It may not meet the standards of Prop65 or CPSC. Many of these pieces are over 30 years old and have finally found a home with us at Air & Anchor! We do our best to reuse and not abuse when possible.

We try and be lighting fast when it comes to your order. Because of this, orders are processed as quickly as possible, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1.401.467.3952 and we will make every attempt to honor your request.

AIR AND ANCHOR reserves the right to limit the quantity of items purchased per person, per household or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will notify you should such limits be applied.

AIR AND ANCHOR also reserves the right, in its sole and absolute discretion, to prohibit sales to dealers or resellers. Reselling is hereby defined as purchasing or intending to purchase any product(s) from AIR AND ANCHOR for the purpose of engaging in a commercial sale of that same product(s) with a third party.

PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. PayPal takes the payment from your card, PayPal Balance or PayPal Credit directly. Your payment details will not be shared with AIR AND ANCHOR.

If you are experiencing trouble checking out using PayPal as your payment method, please reach out to PayPal directly at 18882211161 for assistance or AIR AND ANCHOR at customerservice@airandanchor.com.

We have two shipping options at checkout. Standard Shipping (up to 7 days) and Priority Shipping (2 day).

Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.

*Priority orders placed before 2pm EST M - F will ship the same day. Any order placed after 2pm or over the weekend will process the next business day.

You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 24-48 hours for your tracking number to update with USPS.

Please keep in mind delivery dates may change due to inclement weather conditions or holidays.

Orders will not be shipped on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Independence Day
- Victory Day (2nd Monday in August)
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day

You sure you are not in love with it? Well, we want you to be completely happy with your purchase. If for any reason you are not satisfied please return the item(s) to us within 30 days of the purchase or order delivery date for a refund (less shipping charges). The returned item must be unworn/unused with the UPC tag attached or appropriate UPC packaging. Website orders cannot be refunded at authorized resellers.

Please note that Clearance Sale and Give a Cuff items are not eligible for return.

We will send you an email as soon as your return has been received and is processed. Please provide your full name, mailing address, email, order number and instructions / reason for return. For any additional questions, please email us at customerservice@airandanchor.com

Our Give a Cuff program is all about fundraising for the things that matter to you. What you fundraise for is all up to you. It can be a charity you support, a little league baseball team, a school trip, etc. If you care about something, you can fundraise for it!

As long as you agree that the custom cuffs will be used strictly for lawful endeavors.

Yesss you want to be a part of the clan!! Simply click Account in the upper right hand corner and follow the instructions. All you have to do is provide your email address and create a password. No worries if you forget your password, we can always reset it for you.

You can create an account during the checkout process as well, whichever is easier for you.

Why Its Important

Opening the Cuff Keeper Necklace

Ordering

Shipping

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